Customers On AiDot.com
All AiDot products have 1-2 years warranty (Depending on product brand) and 60-Day Money-Back Guarantee which you purchase on AiDot.com.
For some brands on AiDot, you need to follow instruction on WARRANTY CARD attached and get your full warranty support. So activate your warranty now to take advantage of the unparalleled experience after sales service.
This warranty does NOT cover the following:
- Defective product caused by drop, abuse, misuse, abnormal use
- Costs or expenses made for removal or re-installation of the products
- Sample products
- Failure caused by fire, flood or lightning strike of the installation
- Indirect, special or consequential damages (such as but not limited to loss of revenue/profits or damage to property)
- Batteries
Email: help@service.aidot.com
Step 1 Receive & Check Your Product
After receiving your product, check everything is as it should be and then take a look at the WARRANTY CARD. Type the website address into your browser to activate your warranty and be in with a chance to receive a free gift.
Step 2 Simply Fill In The Form
Simply fill in the form with your name, email address and order ID to active your warranty and other services.
Step 3 Check & Confirm
Check the information you entered is correct then click “ACTIVATE IT!”. We’ll use that information to find the order details of your product, then we will send a confirmation email to you.
Warranty
Customers On AiDot.com
1. Warranty Period
AiDot provides limited warranty service and official customer support. AiDot products have 1-4 years warranty (Depending on product brand) and 30-Day Money-Back Guarantee, which only apply to new and certified refurbished products purchased from AiDot official website, official AiDot stores on Amazon etc.
After you register your product within original warranty period, and you will receive the corresponding extended warranty period besides original warranty period. Extended warranty period starts on your invoice date.
Register To Extend the Warranty Period
Note,
- Chargers and lithium batteries do not enjoy extended warranty service.
- notwithstanding the foregoing clause, AiDot does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.
2. Warranty Forfeiture
Warranty is void in the following situations:
- Defective product caused by drop, abuse, misuse, abnormal use (including failure to follow instructions relating to AiDot Product's usage)
- Costs or expenses made for removal or re-installation of the products
- Sample products
- Failure caused by nature, for example, fire, flood, lightning strike, earthquake or other external causes
- Indirect, special or consequential damages (such as but not limited to loss of revenue/profits or damage to property)
- Batteries (Except where warranty service is expressly provided)
3. Limitation of Damages
AiDot is not responsible for warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
Whether otherwise agreed or not, in no event will AiDot be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and AiDot’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you
4. Customer Support
We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing here if you have any questions about our products or service. You may reach us by:
Email: help@service.aidot.com
Support Phone: 1 (888) 824-1121
Working Hours: 9:00AM to 5:00PM PST
